FAQ

What are the shipping costs?
The shipping costs depend on the weight of the package. All shipping costs can be found on this page.

I have made an order and paid, but I forgot something. How can I arrange this?
Contact one of our employees by telephone. They can check for you whether your order has already been processed and can add items to it.

Has my package already been sent? If so, where is this now and when will it be delivered?
When your order is shipped, you will receive an e-mail with the track and trace number. All packages are normally offered the next business day; with the exception of national holidays.

I have ordered a device, will it be connected for me?
No, all products that you order via the webshop are delivered to your door. You must ensure yourself that the device ends up in the right place and that the device is connected correctly.

I have ordered something, but would like to send it back. How does this work?
To register a return shipment you must download the return form here, fill it in and send it to [email protected] We advise you to first contact 1 of our employees via [email protected] or by telephone on +31 (0) 651 890 024. We can not return items that we have made especially for you.

The item I want is not in stock. How long is the delivery time?
This differs per article. Normally the delivery time is between 2 and 5 working days. If this, for whatever reason, takes longer than we let you know by e-mail or telephone. If you need the article for a certain date, please contact us via:. We can then check for you whether the item is available on time or offer a good alternative.

I have paid my order, but I have not received everything?
If you place an order where not all items are in stock, it can occur, if the delivery time of this product ends, that we split your order and put the missing items in backorder. These will be delivered as soon as possible, of course without shipping costs. The items in backorder are also mentioned on your packing slip.

My article is broken do I still have a warranty?
We use a standard warranty period of 12 months, this period starts from the moment of delivery. In the case of a product produced by a third party, the warranty period of the third party is used, unless otherwise stated.
The warranty is no longer valid if the defects are the result of:
- Normal wear and tear
- Improper use
- Not or incorrectly performed maintenance
- Improper use of the product

I have a complaint, how can I indicate this?
We try to do everything we can to provide you with the best possible service. Of course there can always, unfortunately, be a situation where you have a complaint to report. Should this situation occur, you can approach this as follows. - Contact one of our employees (this can be done by telephone or by mail) and tell us what your complaint is. We will then see if we can help you with your complaint and whether we can come to an appropriate solution. If we are unable to find an agreement with you on a suitable solution and we can not come to an agreement with you on the complaint, then we are prepared to cooperate in a dispute settlement procedure. In addition to our internal complaints procedure, you can also contact the European ODR platform: http://ec.europa.eu/consumers/odr.